Press
Excerpt:
Exchanges and returns in e-commerce are often complicated and costly processes, and at the same time they are an inevitable part of the online sales process. This process in technological jargon is what is known as reverse logistics and refers to the process of managing the return or exchange of products from the consumer to the seller, and finally to their final destination, whether it is a store, warehouse or technical support center.
From Janis, a technology solutions company for omnichannel logistics and digital commerce fulfillment, explain that one of the biggest challenges faced by companies today is to efficiently manage these returns.
“In many companies that approach Janis we see cases in which users cancel purchases and still receive the products or very long and cumbersome return processes that make people think twice before buying again in certain categories of products or brands out of fear of not being able to return it easily in the event of an eventuality,” he explains. Francisco Mato, CEO of Janis.
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