Transforming Siman’s omnichannel strategy with Janis Commerce’s Distributed Order Management

Siman, Central America’s leading department store, was facing critical operational challenges that limited its omnichannel capabilities. By implementing Janis Commerce’s Distributed Order Management (DOM), the company was able to automate key processes, reduce manual workload, and significantly improve both logistical efficiency and customer experience.

Results obtained

50% reduction in order rejection rate

Optimized stock flow

Increased accuracy in order picking and packing

Main challenge

Siman was dealing with inefficient and unreliable stock management, along with a logistics operation plagued by delays and a highly manual fulfillment process. On top of that, their omnichannel order allocation was limited and difficult to scale—creating a major roadblock for the sustainable growth of their digital channel.

Janis Commerce's solution

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We implemented a comprehensive solution that combined our OMS, TMS, and WMS modules with three key applications: Warehouse, Order, and Delivery.

At the heart of the project was the adoption of our Distributed Order Management (DOM) — the first and only one developed in Latin America. This system enabled Siman to automatically select the most efficient warehouse for each order, optimizing both fulfillment and delivery while significantly improving their omnichannel order management capabilities.

Thanks to our DOM’s flexibility, which quickly and intelligently assigns orders across multiple warehouses, Siman was able to drastically reduce manual workload and deliver a smoother, more reliable customer experience.

Client testimonial

“Janis Commerce’s DOM was a quantum leap for us. It allowed us to automate key processes and reduce manual workload. On top of that, it’s a flexible solution that adapts to our needs—transforming the way we manage fulfillment and enhancing the overall customer experience. Since its implementation, we truly feel like we’re operating on a whole new level.”— Raúl Hernández, Service Manager – Supply Chain, Omnichannel & Digital Products at Siman

Impact

An operational transformation that strengthened their digital channel and optimized every stage of the fulfillment process.

50% fewer rejections

They cut their order rejection rate in half thanks to smarter stock and fulfillment management.

Accuracy in every order

Significantly improved picking and packing, ensuring correct and on-time deliveries.

LATAM’s only DOM solution

Our orchestration system boosted their operations by efficiently supporting online channel growth.

eCommerce takes the lead

Siman’s digital channel became one of the top revenue drivers in their entire operation.

Transforming Siman’s omnichannel strategy with Janis Commerce’s Distributed Order Management

Results obtained

Main challenge

Janis Commerce's solution

Impact

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